Bhopal Plus

Please Note: This is the only official/authorised Bhopal Plus application of Bhopal city by BSCDCL (Bhopal Smart City Development Corporation Limited).

Bhopal Plus serves as a one stop shop for any kind of citizen requirement. Based upon ‘One City One App’ concept, citizens of Bhopal city can provide feedback/suggestions to the Government through discussion topics/polls, avail citizen centric services (G2C, B2C & emergency services), register/track any kind of city related complaint using Grievance Redressal module and access live city feeds regarding pollution levels, vehicle parking availability, weather, etc. on the city dashboard.

Main Components of Bhopal Plus application are: Collaboration platform, Citizen service delivery, City dashboard and Grievance redressal platform

1) Collaboration Platform- The collaboration platform forms an integral part of Bhopal Plus, which envisions engaging citizens in governance processes through participatory governance. The platform helps the people of the city to participate in the policy-making and decision-making process of the government through contribution in governance. Some of the salient features of the citizen collaboration module integrated in the platform are:

a) Citizens can collaborate and provide inputs/opinions on various policy related and local governance topics through discussions, polls and surveys

b) Solicit popular opinion from citizens through polls and surveys on various topics of relevance for making intelligent and appropriate decisions to benefit the people

c) Enable citizen participation in on-ground, online contests and volunteer work to support government

2) Citizen service delivery - The feature allows citizens to avail citizen centric services available on the Bhopal Plus platform. Citizens will have the provision to request/track in order to get desired results from a service. The desired results could be in the form of a certificate being requested, application id for a service request, making payments for utility bills and generation of utility bills, etc.

3) City dashboard- The application consists of a public dashboard which will disseminate live data feeds related to the Bhopal city and would also provide quantitative analysis of citizen engagement and service delivery through the Bhopal Plus application

4) Grievance redressal- The application provides the provision to submit citizen grievances and track the status of the submitted grievances

请注意：这是BSCDCL（博帕尔智能城市发展有限公司）对博帕尔市唯一官方/授权的Bhopal Plus应用程序。

Bhopal Plus可作为任何公民要求的一站式商店。基于“One City One App”概念，博帕尔市民可以通过讨论主题/民意调查向政府提供反馈/建议，利用以公民为中心的服务（G2C，B2C和紧急服务），注册/跟踪任何类型的城市相关投诉使用Grievance Redressal模块并访问城市仪表板上的污染等级，车辆停放可用性，天气等实时城市供稿。

Bhopal Plus应用的主要组成部分是：协作平台，公民服务交付，城市仪表板和申诉补救平台

1）协作平台 - 协作平台是Bhopal Plus的一个组成部分，它通过参与式治理设想公民参与治理流程。该平台通过治理贡献，帮助城市人民参与政府的决策和决策过程。集成在平台中的公民协作模块的一些显着特征是：

a）公民可以通过讨论，民意调查和调查，就各种政策相关和地方治理主题进行合作并提供意见和建议

b）通过民意调查和各种相关主题调查征求公民的民意，这些主题与做出有利于人民的明智和适当决策有关

c）使公民参与实地，在线竞赛和志愿者工作，以支持政府

2）公民服务提供 - 该功能允许公民利用Bhopal Plus平台上提供的以公民为中心的服务。公民将有条款请求/跟踪，以便从服务中获得所需的结果。期望的结果可以是所请求的证书，服务请求的应用程序ID，公用事业账单的支付以及公用事业账单的生成等形式。

3）城市仪表板 - 该应用程序由一个公共仪表板组成，该仪表板将传播与博帕尔市相关的实时数据馈送，还将通过Bhopal Plus应用程序提供公民参与和服务交付的定量分析

4）申诉补救 - 申请提供了提交公民申诉和追踪申诉状况的规定